Why do we need effective communication?
a) It makes us understand one another.
b) It contributes a lot to the success of tasks that we are performing.
c) It helps us to progress in our career.
d) It is a factor in establishing relationships with others.
The tools in communication
1: Effective speaking
It is a clear oral delivery of the message to ensure that information is understand accurately by the receiver.
Speak with fine SAW. S-Sounds
A-Actions
W-Words
a) A-Sounds
a: Use appropriate voice
-use appropriate volume.
-Use a low-pitched voice.
-Use a moderate speed.
b :Pronounce words accurately
c: Use standard stress and intonation
b) A-Actions
a: Use appropriate eye contact
b: Use appropriate facial expressions
c；Use appropriate gestures.
b) W-Words
a: Keep it short and simple, effective, and specific
b: Use accepted, standard English word and sentences.
c: Put the receiver in context.
d: Be courteous
Active listening
It is an interactive and conscious effort to understand the oral message being communicated.
a) Focus
b) Ask/answer
c) Interest
d) Repeat
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